BACK: Decide on the best option

2.6 Think twice before you build a new tool

Building a new tool took longer and cost more than the organisations we spoke to expected. When it was finished, the new tool also rarely did exactly what they needed.

You should only consider building a new tool if you have significant time, technical skills and resources to design and adapt it.

Describe how you will prepare for delays and respond to unexpected problems while building your new tool.