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4.5 What could go wrong?

example

Some potential problems that could occur:
- Losing control over how the tool is being developed.
- Unresponsiveness from the technical partner when we have questions.
- Lack of clarity on who will provide support to fix problems after the tool has been launched.
- The technical complexity of the tool means that only the technical partner will be able to update it.

tips

Ask these questions:

- Can you train our organisation's staff to use the tool?
- Will we be able to use and maintain it ourselves without your help? If not, can you guarantee ongoing support?
- If we need more control of some aspects of the project later on, would you be able to accommodate that?
- What will happen when the project ends? What happens if something goes wrong later?
- What happens if we need to end the relationship early? Can we break the project into phases and review progress at the end of each phase?

case study

An organisation partnered with another organisation to use SMS to help citizens participate in the budgeting process.

However, because the technical partner managed the entire process, when the project ended the organisation was unable to continue it themselves.

Alidade

STEP 1

STEP 2

STEP 3

STEP 4

CONGRATULATIONS

4.5 What could go wrong?